Service Request Ticket - # 58372

Service Request Information

CONTACT Name Carrillo-Garcia, Adriana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2015 08:42 AM
Department Admissions Office Phone 89366
Location Email carrilloa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150084[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5P4BV52 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:58:BC:44

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 08, 2015 11:35 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 08, 2015 11:35 AM 
Installed workstation
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Jonathan Yoshikawa Oct 07, 2015 04:56 PM 
Status changed from (5) Completed to (1) Pending
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Jonathan Yoshikawa Oct 07, 2015 04:55 PM 
****This is an email****
Hello,

I just had someone come install the Compansol 
Blumen software. I need the Workstation, not 
just the standalone version installed. 
Unfortunately, it won't work for me unless it's 
the Workstation. So if I could please have 
someone come back that would be great! 

Thanks,
Adriana
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Ruby Tidwell Oct 07, 2015 04:44 PM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Oct 07, 2015 04:44 PM 
Installed and registered
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Ruby Tidwell Oct 07, 2015 04:24 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Oct 07, 2015 09:08 AM 
Status changed from (1) Pending to (2) Scheduled
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Kevin Thibeault Oct 07, 2015 09:08 AM 
****This is an email****
Anytime today from 9:30am-12pm and 1:45pm-5pm
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Kevin Thibeault Oct 07, 2015 08:42 AM 
****This is an email****
This is a software that SEP purchased, Blumen. The
numbers are 20150084[Edit Inv] and 20150085[Edit Inv]
Thank you!

On Tue, Oct 6, 2015 at 4:25 PM, UCS ServiceRequest
 wrote:

    Adriana,

    Is there a license that you have already
purchased or is it a free download?  Also, I will
need the WOU#s of the machines to hold record and
put in a service request.  Let me know!

    Thanks!

    On Tue, Oct 6, 2015 at 4:21 PM, Adriana
Carrillo  wrote:

        Hello,

        Can I get someone to come and install the
blumen software on two
        computers for the step staff? For Sheree
and Letitia's computers, I'm
        out of the office so I can't give you the
tower numbers. If someone
        can come tomorrow at 9am that would be great!

        Thanks,
        Adriana
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