Service Request Ticket

Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Oct 07, 2015 08:50 AM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120562 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	8p73bw1	Location	PDR
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	E0:DB:55:E8:9F:76
	Wireless NIC	60:67:20:D2:FE:5C
	Bluetooth NIC	20:16:D8:91:A2:09

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 07, 2015 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 07, 2015 11:49 AM	The power cord that was plugged into his docking station was not on, no light was coming from the indicator. I unplugged the cord and let it sit then tried it again and it started charging.	Add Attachment
Megan Thibeault	Oct 07, 2015 10:05 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 07, 2015 10:05 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Oct 07, 2015 10:05 AM	Can you look into this	Add Attachment
Kevin Thibeault	Oct 07, 2015 08:50 AM	He called in stating that his laptop wouldn't charge when on the docking station so he tried take it off and plug it in with the charger and still wouldn't work. He also tried using somebodies battery but laptop wouldn't charge. He should be in most of the day today.	Add Attachment