Service Request Ticket - # 58378

Service Request Ticket - # 58378

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Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Oct 07, 2015 11:01 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130889 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	43Q8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Q8V12	Location	Jen Sauer loaner wipe in 2 wks
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:73

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Tracking

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Dec 08, 2015 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	Dec 08, 2015 11:10 AM	Done. Installed on 4 computers The TS version is old and should not be used anymore. The main desk users will need admin rights to the computer in order for this to run.	Add Attachment
Katie Halvorson	Oct 16, 2015 09:52 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katie Halvorson	Oct 16, 2015 09:52 AM	1800-801-1232--she says this is the number you call to get the vendor information.	Add Attachment
Dave McEvilly	Oct 09, 2015 10:27 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dave McEvilly	Oct 09, 2015 10:27 AM	Anna will send me vendor information on Student Access.	Add Attachment
Jonathan Yoshikawa	Oct 07, 2015 01:38 PM	Task reassigned to Davy Boy McEvilly.	Add Attachment
Jonathan Yoshikawa	Oct 07, 2015 01:37 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Oct 07, 2015 01:37 PM	spoke with Marleene. connecting to student access via remote desktop.	Add Attachment
Megan Thibeault	Oct 07, 2015 01:19 PM	Task reassigned to Davy Boy McEvilly.	Add Attachment
Megan Thibeault	Oct 07, 2015 01:19 PM	They want to update TS to the newest version	Add Attachment
Megan Thibeault	Oct 07, 2015 11:48 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Kevin Thibeault	Oct 07, 2015 11:01 AM	She would like someone to come down and help update the program Student Access to have admin rights so multiple users can make changes.	Add Attachment