Service Request Ticket - # 58379

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2015 11:12 AM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110311[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4510/DT Laser Printer
Serial No. ART388077 Location PDR

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015 Ink/Toner Refill

Wired NIC 00:00:AA:FA:60:01

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Oct 12, 2015 04:10 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Oct 12, 2015 04:10 PM 
She is sending the old defective toner back. print up to speed
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Kevin Thibeault Oct 09, 2015 03:07 PM 
She received the cartridge today and can now be
tested.
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Jonathan Yoshikawa Oct 09, 2015 01:58 PM 
talked to sue.  toner shipped 10/9.
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Jonathan Yoshikawa Oct 07, 2015 03:05 PM 
toner bad.  Sue has a new toner comming in (1-2 days).  Sue 
request that we find another 4510 phaser printer to test out bad 
toner.
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Jonathan Yoshikawa Oct 07, 2015 02:06 PM 
Brought back config page for further inspection.
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Megan Thibeault Oct 07, 2015 01:47 PM 
Task reassigned to Jonathan Yoshikawa.
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Kevin Thibeault Oct 07, 2015 11:12 AM 
She called in staying that when she prints
documents it comes out with the middle of the
paper being very light and even unreadable. She
said she just put a new maintenance kit in it a
few weeks ago. She would like some one to stop by
as soon as possible.
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