Service Request Ticket - # 58380

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2015 12:09 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120196[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLNX7V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8B:59

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 09, 2015 12:32 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 09, 2015 12:32 PM 
installed and checked with Claire to make sure it
was running correctly
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Megan Thibeault Oct 09, 2015 12:15 PM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Oct 09, 2015 11:03 AM 
Z:\Faronics_Insight\Faronics_INS\Insight
7.81.2331.7810\Teacher.msi

Please install in 311 -- room is open at noon
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Ruby Tidwell Oct 09, 2015 11:02 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 09, 2015 11:02 AM 
I was able to install in 303, but not in 311
(there was a class)
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Ruby Tidwell Oct 09, 2015 10:43 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 09, 2015 10:41 AM 
For ITC 311 and 303
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Ruby Tidwell Oct 09, 2015 10:39 AM 
Faronics Insight folder of T:/
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Megan Thibeault Oct 09, 2015 09:53 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kevin Thibeault Oct 07, 2015 12:09 PM 
When the labs got re-imaged this summer someone
accidentally installed the student version of
Insight software on the instructor station and
they need the instructor version installed.
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