Service Request Ticket - # 58387

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2015 03:12 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140209[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0PF
Serial No. D25N712TF8J9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335

Wired NIC 0C:4D:E9:B8:D4:D2


Wireless NIC 88:63:DF:A5:03:CF


Bluetooth NIC 88:63:DF:A5:03:D0

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Oct 08, 2015 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Oct 08, 2015 02:33 PM 
Couldn't detect any problem on the iMac.
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Babatunde Idahor Oct 07, 2015 04:16 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Oct 07, 2015 03:12 PM 
A gentleman stopped by stating that he was using
this computer and he received the error that "this
computer is infected with a virus". He shut down
the computer and restarted it and didn't see that
message but he would like someone to check it out
infected
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