Service Request Ticket - # 58389

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2015 04:42 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150040[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706UFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:48:0A


Wireless NIC AC:29:3A:9F:03:4F


Bluetooth NIC AC:29:3A:9F:03:50


TECHS Submitted by Jonathan Yoshikawa Contact jyoshikawa11@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Oct 13, 2015 04:47 PM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Oct 13, 2015 04:47 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 13, 2015 04:47 PM
Bought the iMac back and updated the Inventory!
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Katie Halvorson Oct 13, 2015 12:18 PM
Task reassigned to UCS Tech.
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Katie Halvorson Oct 13, 2015 12:18 PM
Task reassigned to UCS Tech.
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Katie Halvorson Oct 13, 2015 12:18 PM
Hi -
I've finished transferring files from old Mac to
new Mac in my office ¿ ITC206 ¿ so the old one can
be taken away at your convenience. I'll be in
3:30-5pm today.

Thanks!
Jen
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Ruby Tidwell Oct 07, 2015 05:05 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 07, 2015 05:05 PM
Rebound and was able to log in
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Ruby Tidwell Oct 07, 2015 05:05 PM
Task reassigned to Ruby Tidwell.
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Jonathan Yoshikawa Oct 07, 2015 04:42 PM
****This is an email****
No, no error message, just a spinning wheel 
trying to process log-in and then nothing. Yes, 
multiple users have tried and it has been 
restarted several times with no luck.

Thanks,
Jen

¿ ¿ ¿ ¿ ¿ ¿ ¿
Associate Professor, Visual Communication 
Design  ¿  Art Department  ¿  Western Oregon 
University  ¿  503.838.8534

On Thu, Oct 1, 2015 at 4:58 PM, UCS 
ServiceRequest  wrote:
Jen,

Are there any errors that pop up?  Have 
multiple users tried logging in and getting the 
same error?  Also, has the computer been 
restarted?

Let me know and I can create a service request!

Thanks!

On Thu, Oct 1, 2015 at 4:55 PM, Jennifer Bracy 
 wrote:
Hello -
We have one Mac in ITC 210 that will not allow 
sign-in ¿ #20150040[Edit Inv] (directly in front of 
instructor's station).

Thanks,
Jen


¿ ¿ ¿ ¿ ¿ ¿ ¿
Associate Professor, Visual Communication 
Design  ¿  Art Department  ¿  Western Oregon 
University  ¿  503.838.8534



-- 
Service Request Desk
Western Oregon University
University Computing Services 
Hours: Monday-Friday 8:00am-5:00pm
Phone: 503-838-8925
Email: ucshelpdesk@wou.edu
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