Service Request Ticket - # 58391

Service Request Information

CONTACT Name Manoogian, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2015 09:05 AM
Department Behavioral Sciences Division Phone 14201
Location Email manoogim@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20121213[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7W70LX1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 7W70LX1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090635 downgraded to Pro Plus 2010, MAXQDAPlus single-user ED license v.11 from VISA2012003507

Wired NIC F0:1F:AF:1D:34:1C


Wireless NIC BC:E5:56:A9:40:E4


Bluetooth NIC 24:FD:52:30:D7:CA


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Katie Halvorson Oct 08, 2015 11:28 AM
Task reassigned to Self Resolved.
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Katie Halvorson Oct 08, 2015 11:28 AM
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Oct 08, 2015 11:28 AM
Margaret came by with her laptop and charger, the
charger was not a wou charger. I told her that the
issue is probably due to the bad charger. Let her
know that we could give her a loaner but she said
that we can close the ticket and if she needs to
borrow a charger she was call us. 
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Katie Halvorson Oct 08, 2015 09:06 AM
Task reassigned to Service Request Desk.
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Katie Halvorson Oct 08, 2015 09:06 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Oct 08, 2015 09:06 AM
Please move ticket to Tech when the laptop is
dropped off.
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Katie Halvorson Oct 08, 2015 09:05 AM
Computer is running really slow and it always says
the battery is low.  She has to keep it plugged in
while she is working on it.  When she starts the
computer it makes a funny noise and the charger
gets really hot.

She backed up all of her files but is going to
back up some more data.  Laptop is with her.


She is going to drop it off at SRD when she backs
everything up.
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