Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Shelby	Date	Oct 08, 2015 10:12 AM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120370 (opens in a new window)	Bldg/Room	TODD 248
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF170DRVG	Location	Jay (David) Gense
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 for MAC std from P0086971
	Wireless NIC	28:37:37:25:A1:A4
	Bluetooth NIC	28:37:37:25:A1:A5

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 12, 2015 12:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 12, 2015 12:23 PM	Deliver the machine to the user.	Add Attachment
Shandelle Plasker	Oct 12, 2015 11:10 AM	She called and I had Dyl deliver this to here.	Add Attachment
Dyl Karbia	Oct 12, 2015 09:30 AM	Left VM	Add Attachment
Dyl Karbia	Oct 09, 2015 03:15 PM	Completed re-imaging the Apple Macbook Air. It is ready to be deliver to the user.	Add Attachment
Dyl Karbia	Oct 08, 2015 11:32 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Oct 08, 2015 10:12 AM	Reimage laptop, its located up front at the SRD	Add Attachment