Service Request Ticket

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Service Request Information

CONTACT	Name	Potter, John	Date	Oct 08, 2015 12:15 PM
	Department	Athletics	Phone	88051
	Location		Email	potterj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071106 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	G60KDG1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003
	Wired NIC	00:1C:23:55:93:E0
	Wireless NIC	00:1F:3B:9A:F8:01

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	khalvorson08@wou.edu	88925

Tracking

Entered by	Date	Memo
Katie Halvorson			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 20, 2015 11:51 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 20, 2015 11:51 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 20, 2015 11:51 AM	Came and picked up the computer. Hard wired signed in.	Add Attachment
Katie Halvorson	Oct 19, 2015 09:22 AM	left vm saying it was ready and up front still.	Add Attachment
Ruby Tidwell	Oct 16, 2015 11:56 AM	Task reassigned to Service Request Desk.	Add Attachment
Ruby Tidwell	Oct 15, 2015 01:49 PM	Left VM -- leaving up at SRD for pickup	Add Attachment
Ruby Tidwell	Oct 15, 2015 12:12 PM	Let it finish, and checked for updates again. Ran those, restarted, and all seems well. Ready to go.	Add Attachment
Ruby Tidwell	Oct 15, 2015 11:36 AM	Left VM with update	Add Attachment
Ruby Tidwell	Oct 15, 2015 11:35 AM	Had 199 Windows updates, those finally finished; restarted and "Failure configuring Windows updates. Reverting Changes" So I will check back on this when that process has completed	Add Attachment
Ruby Tidwell	Oct 13, 2015 12:57 PM	Talked with Tricia and got a working product key from the T: Running updates now	Add Attachment
Ruby Tidwell	Oct 12, 2015 04:44 PM	Just needs Product Key and Windows Updates (once activated)	Add Attachment
Ruby Tidwell	Oct 12, 2015 04:14 PM	That install took -- prepping from scratch now. Needs Product Key to activate Windows (cmd line method did not work)	Add Attachment
Ruby Tidwell	Oct 12, 2015 03:18 PM	Megan found a clean install disk -- prepping from that now	Add Attachment
Ruby Tidwell	Oct 12, 2015 02:31 PM	They have only one other laptop up and running with this software; they are okay for now but will need the other as things pick	Add Attachment
Ruby Tidwell	Oct 12, 2015 02:31 PM	StatCrew - runs only on 32 bit, purchased online. They have tried before to work with the company, but they only have 32 bit versions -- reportedly not compatible.	Add Attachment
Ruby Tidwell	Oct 12, 2015 01:21 PM	We don't have a 32 bit image, so that will be a bit more work to arrange... instead we will first try to get the software compatible running 64. Called and left VM asking for the software details. What software is he trying to run? Does he have install disks?	Add Attachment
Katie Halvorson	Oct 12, 2015 08:02 AM	He left a VM saying the Windows7 we put on there HAS TO BE A 32bit and not 64 due to some software not working with the 64bit. Please call him if you have any questions.	Add Attachment
Kevin Thibeault	Oct 09, 2015 04:43 PM	Called in asking about the status. Told him we were still working on it but should have it back to him next week.	Add Attachment
Ruby Tidwell	Oct 09, 2015 11:51 AM	Attempting reimage	Add Attachment
Ruby Tidwell	Oct 09, 2015 10:44 AM	"Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM"	Add Attachment
Ruby Tidwell	Oct 09, 2015 10:33 AM	Picked up laptop. It looks like it was running Vista. It has a system file corrupt and won't boot at all. Running tests now	Add Attachment
Ruby Tidwell	Oct 09, 2015 10:18 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Oct 08, 2015 12:15 PM	When he tries to log onto the computer, it says the file is corrupt. It never lets him log on, just shows error screen. The computer has been restarted and same error every time. Computer is in AD302.	Add Attachment