Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Jennie	Date	Oct 08, 2015 02:25 PM
	Department	The Research Institute	Phone	88566
	Location		Email	smithjs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150117 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T543642	Location	PDR
	Model	3610/DN	Hostname	spo-finance
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d NETWORKED BANNER PRINTER IP:140.211.116.10	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:24:F0:88

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 08, 2015 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Oct 08, 2015 04:03 PM	Dawn called and said she tested it and it is working now.	Add Attachment
Babatunde Idahor	Oct 08, 2015 03:52 PM	We just made a change on the printer settings from the print server to single prints on a page.That should fix the problem.	Add Attachment
Babatunde Idahor	Oct 08, 2015 02:34 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Oct 08, 2015 02:25 PM	When she tries to set it as one-sided, it always prints two sided. She has tried going in different ways and it will say it is one sided but prints two sided. TR-HP3 She is around 830-230 the rest of the week.	Add Attachment