Service Request Ticket

Service Request Information

CONTACT	Name	Kelly, Tom	Date	Oct 08, 2015 03:52 PM
	Department	Health & Exercise Science	Phone	88256
	Location		Email	kellyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140228 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DWJXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	DWJXS12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:BA:EA:4A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 13, 2015 04:51 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Oct 13, 2015 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Oct 13, 2015 04:46 PM	There's only an instructor station. Firefox works.	Add Attachment
Katie Halvorson	Oct 09, 2015 10:09 AM	Called HWC front desk and they don't have the room schedules. Left VM with Tom asking when a good time is to work in this room.	Add Attachment
Megan Thibeault	Oct 09, 2015 10:02 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 09, 2015 10:02 AM	please find out when we can access this room	Add Attachment
Jonathan Yoshikawa	Oct 08, 2015 04:27 PM	left VM to set up apt.	Add Attachment
Katie Halvorson	Oct 08, 2015 03:52 PM	Multiple users have tried to get on firefox in this classroom and it just goes black. They have tried restarting but it's been an issue for classes. It isn't urgent since IE and Chrome are working now but they prefer Firefox because of bookmarks on that web browser.	Add Attachment