Service Request Ticket - # 58403

Service Request Information

CONTACT Name Fernandez, Sylvia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2015 08:01 AM
Department Mathematics Phone 88994
Location Email fernandezs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110880[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GH35V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, TRANSFERRED from W#20080035[MathType v6.8 WIN from VISA2012003280], Adobe Acrobat XI Pro (v.11) from P0089946; Geometer's Sketchpad Version 5 - Computer School/Institution license from VISA2015005193 MAR2016

Wired NIC 18:03:73:26:33:8F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Nov 25, 2015 01:24 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Nov 25, 2015 01:24 PM 
I was able to get hold of Sylvia and realize one
of the monitor cable was faulty. Changing that
solve the problem.
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Dyl Karbia Nov 25, 2015 09:39 AM 
Task reassigned to Dyl Karbia.
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Jessie Bergantinos Nov 25, 2015 09:31 AM 
Task reassigned to UCS Tech.
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Jessie Bergantinos Nov 25, 2015 09:31 AM 
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Nov 25, 2015 09:31 AM 
****This is an email****
Hello,

I am having trouble with my two monitors
again--only one is detected by the computer.  I
actually switched the cables last time I had an
issue, got them both working again, and now it is
the other monitor that is not showing up.  I guess
this means that the monitors are both fine and
that there is an issue with the cables.  Would it
be possible to get my cables replaced to see if
that resolves the issue?

Thank you,

Sylvia Valdés-Fernández
WOU Mathematics
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Jonathan Yoshikawa Oct 09, 2015 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Oct 09, 2015 01:55 PM 
Changed DVI cable.  monitor and splitter worked fine.
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Megan Thibeault Oct 09, 2015 12:54 PM 
Task reassigned to Jonathan Yoshikawa.
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Katie Halvorson Oct 09, 2015 08:01 AM 
****This is an email****
I hope these are the correct numbers (sorry, I'm
new :))

Computer:  20110880[Edit Inv]
Monitor:  20110997[Edit Inv]

I am available tomorrow from 9-10, 1-2 & 3-4.

Thanks!

Sylvia Valdés-Fernández
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Katie Halvorson Oct 09, 2015 08:01 AM 
****This is an email****
Hello,

I had issues a few weeks ago with my 2nd monitor
not being detected and someone came in to fix it.
 It is acting up again...can I get someone to come
by again?  I'm in MNB 134.

Thank you,

Sylvia Valdés-Fernández
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