Service Request Ticket - # 58414

Service Request Information

CONTACT Name Lune, Stefanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2015 04:33 PM
Department Creative Arts Phone 88461
Location Email pricesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130722[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35N2M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35N2M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Not installed, does not want: TRANSFER SOFTWARE from W#20090311: Dragon Naturally Speaking v10 Std from VISA2009001003

Wired NIC 34:17:EB:9A:C7:6C

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 12, 2015 02:38 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 12, 2015 01:58 PM 
Working with Dave D. -- she didn't have access to
the folders she needed.  Having her log out and
back in now to test.
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Ruby Tidwell Oct 12, 2015 01:43 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 12, 2015 01:29 PM 
She can open files from the J: but can't save
anything to it
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Kevin Thibeault Oct 09, 2015 04:33 PM 
She called in stating that she had access to the
"J" Drive but is unable to print to it. She would
like someone to help her with this Monday and will
be in from 8-5 and would like a phone call before
you show up.
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