Service Request Ticket - # 58417

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2015 08:18 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110893[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BX65V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715

Wired NIC 18:03:73:25:1D:A7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 12, 2015 03:05 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 12, 2015 03:05 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 12, 2015 03:05 PM 
Called and she said it's running normally now. 
She will call if it happens again.
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Katie Halvorson Oct 12, 2015 08:18 AM 
Computer is making loud noises.  It sounds like
something might be stuck in the fan.  There is a
ticking noise.  The issue seems to be revolved
around the fan.

She is at her desk all day today.
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