Service Request Ticket

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CONTACT	Name	Thew, Denise	Date	Oct 13, 2015 11:46 AM
	Department	Deaf Studies and Professional Studies	Phone	89341
	Location		Email	thewd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141302 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX15BF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; IBM SPSS Statisitics v23 standard Campus Edition from Student Tech Campus site license(renews annually in July); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 - shared license with desktop W#20150250;
	Wired NIC	98:5A:EB:D2:65:21
	Wireless NIC	B8:09:8A:DC:19:0D
	Bluetooth NIC	B8:09:8A:DC:19:0E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 03, 2015 08:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 03, 2015 08:36 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 03, 2015 08:36 AM	yup this is done.	Add Attachment
Megan Thibeault	Nov 03, 2015 08:33 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Nov 03, 2015 08:33 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Nov 03, 2015 08:33 AM	Has this been completed? It has been sitting in waiting for contact.	Add Attachment
Ranjit Kayastha	Oct 22, 2015 02:09 PM	To fix this issue: Go to Finder ¿ > Applications -> IBM -> SPSS -> Statistics -> 23 Right-click on SPSS Statistics License Authorization Wizard and select ¿Show Package Contents¿ Open Contents -> MacOS Keep the window open Open Terminal on your Mac In Terminal, type ¿sudo ¿ (no quotes, space after sudo) and drag the SPSS Statistics License Authorization Wizard over to Terminal (should look something like: sudo /Applications/IBM/SPSS/Statistics/23/SPSS\ Statistics\ License\ Authorization\ Wizard.app/Contents/MacOS/SPSS\ Statistics\ License\ Authorization\ Wizard ) Hit return and enter your password	Add Attachment
Ranjit Kayastha	Oct 22, 2015 02:08 PM	It was giving a error while trying to put the lisence. The error was : ¿Warning! You do not have the correct administrator privileges to license this product. Please log in as an administrator and try again, or contact your network administrator to correct this issue.¿	Add Attachment
Ranjit Kayastha	Oct 22, 2015 12:48 PM	Went to her office she was not there. Sent her email again.	Add Attachment
Ranjit Kayastha	Oct 22, 2015 12:48 PM	Hi Ranijit - I just wanted to inform you that I will be in my office majority of the time until 2PM today. Will you be able to stop by sometime today to fix this issue? Thanks,	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:52 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:49 PM	Went to her office today too 2 time she was not there. Left an email asking for Availability.	Add Attachment
Ranjit Kayastha	Oct 13, 2015 12:07 PM	Went to the office she is not there. Looked at her schedule on the door seems she is on a meeting. and according to the schedule it looks like she will be in the office from 1:30 to 2 pm and 3:30 to 5 pm. If someone could head over at that time.	Add Attachment
Tricia Flaherty	Oct 13, 2015 11:46 AM	**This is an email** I attempted to use my SPSS on my Mac and then I received a pop up menu that I do not have authorization to license this software. I wasn't sure if I needed to go through you for the license code or contact the IT Help Desk - please let me know. Thanks, Denise	Add Attachment
Tricia Flaherty	Oct 13, 2015 11:46 AM	She is reporting problems with SPSS on her desktop MAC. She is deaf faculty This gets Spss from Student Tech Site license Installer: T:\Spss\SPSS23StatisticsSTD_AuthUser\SPSSSC_23.0_MAC_OS_ML.dmg and license INFO: T:\Spss\SPSS23StatisticsSTD_AuthUser\SerialandPurchaseInfo.txt	Add Attachment