Service Request Ticket

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Service Request Information

CONTACT	Name	Brannan, Deborah	Date	Oct 13, 2015 12:32 PM
	Department	Behavioral Sciences Division	Phone	14200
	Location		Email	brannand@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140712 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9WD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9WD42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from 20110132- HLM 7 WIN license from VISA2012003381
	Wired NIC	98:90:96:D6:8D:8A

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 06, 2015 08:46 AM	Regarding the case of the missing monitor: The monitor delivered was 20140733 - I'm very sorry for the confusion! I'll let Sarah know as well.. and a good note to myself to always verify before delivery.	Add Attachment
Ruby Tidwell	Nov 04, 2015 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 04, 2015 01:25 PM	Mapped	Add Attachment
Ruby Tidwell	Nov 04, 2015 01:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ruby Tidwell	Nov 04, 2015 01:13 PM	Needs I: drive access	Add Attachment
Ruby Tidwell	Oct 29, 2015 01:15 PM	She kept old monitor	Add Attachment
Ruby Tidwell	Oct 28, 2015 01:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 28, 2015 01:40 PM	Thanks for that detective work, Megan and Tricia! Just went over and licensed HLM successfully. Good to go.	Add Attachment
Megan Thibeault	Oct 28, 2015 12:28 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Tricia Flaherty	Oct 28, 2015 11:31 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Oct 28, 2015 11:31 AM	So the problem was the deactivation process was not clear in the program or in any online documentation but I talked with their support and they gave me a method for removing activation code on her old box which I have done this morning, and which should allow you to now activate on new box. Obviously just removing the software on a lab station without the deactivating would not have worked. I am going to add a text file detailing the deactivation process. LEt me know if the new station is still reporting not enough licenses.	Add Attachment
Megan Thibeault	Oct 28, 2015 11:22 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Oct 28, 2015 11:22 AM	Any thoughts on what Ruby is asking?	Add Attachment
Ruby Tidwell	Oct 28, 2015 10:05 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Oct 28, 2015 10:05 AM	Megan - I'll be in later today, but could you ask Tricia if this might work, and if so, send someone over to do the activation? HLM is already installed, it just needs the code (it prompts for it when launched) If you're busy or run into snags I can work on it this afternoon - just stick it back in my queue. Thanks!	Add Attachment
Ruby Tidwell	Oct 28, 2015 10:02 AM	**This is an email** Awesome! Thank you Ruby, everything is great!!! Quick question? Can I take the activation code off of one of my lab computers (for HLM) and move it to my office computer so I can work on HLM today?	Add Attachment
Megan Thibeault	Oct 27, 2015 03:24 PM	Tricia has the box at her desk	Add Attachment
Tricia Flaherty	Oct 27, 2015 01:16 PM	**This is an email** To HLM support, We are trying to reinstall for an end user one of the 6 licenses on this April 2013 order of HLM 7(order#DP-13-041813-9718). The software was uninstalled from the users old station and attempt was made by the tech in the field to reinstall on the users new replacement station. The tech is reporting that the license won't activate and giving a message that all the licenses are in use. How do we resolve this licensing issue. Tricia Flaherty	Add Attachment
Tricia Flaherty	Oct 27, 2015 12:59 PM	i have emailed HLM support and am waiting for a response to license issue	Add Attachment
Ruby Tidwell	Oct 27, 2015 12:43 PM	Delivered and set up -- HLM licensing issues still ("exceeded available licenses") Tricia is looking into this now	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:24 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:18 PM	**This is an email** Hi Ruby, I am ready when you are. If you let me know a day time then either I will be there or Linda Kunze will be there to let you into office. Thank you sooooooo much! !!	Add Attachment
Ruby Tidwell	Oct 26, 2015 02:45 PM	Sent email for availability	Add Attachment
Ruby Tidwell	Oct 20, 2015 12:18 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 20, 2015 12:18 PM	Set up & installed HLM, but wasn't able to activate (no activations left on that code). We need to uninstall/deactivate that code on the old machine first. Other than this, please join to AD and ready to go. Whoever sets this up with Dr. Brannan, please finish the HLM activation.	Add Attachment
Ruby Tidwell	Oct 19, 2015 02:31 PM	Started image	Add Attachment
Tricia Flaherty	Oct 14, 2015 04:23 PM	TRANSFER from 20110132- HLM 7 WIN license from VISA2012003381 T:\HLM\HLM7 Make sure this user gets Office 2013 as she has specifically asked about this	Add Attachment
Sarah Pettigrew	Oct 13, 2015 12:32 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Debi Brannan in TODD 330. You may also contact Linda Kunze (ext. 88344) for setup info. The WOU # of the new computer is 20140712 and the new monitor is 20140728. The WOU # of the old computer is 20110132 and the old monitor is 20101502. The new equipment is on the GFA shelf in the hallway.	Add Attachment