Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Oct 13, 2015 12:47 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20150175 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Epson WorkForce Pro GT-S80 Document Scanner #B11B194081
	Serial No.	L3JZ008516	Location	PDR Bin

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 13, 2015 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 13, 2015 04:01 PM	Done!	Add Attachment
Ranjit Kayastha	Oct 13, 2015 04:01 PM	Delivered the scanner and set it up. It's working. :)	Add Attachment
Megan Thibeault	Oct 13, 2015 03:50 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Tricia Flaherty	Oct 13, 2015 02:16 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 13, 2015 02:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Oct 13, 2015 02:16 PM	This is a high traffic use area for this scanner so they need this set up ASAP as their older scanner has been broken and taken away already Scanner is now on counter in ITC008 with Invoice and is to be set up on w#20140298 software bundled with GT-S80 scanner includes--Epson SCAN w/ Easy Photo Fix, EMC Captiva ISIS, ABBYY Fine Reader,Sprint Plus OCR, NewSoft Presto! BizCard, Adobe Acrobat Std v9 WIN ONLY &PaperPortv11 WIN ONLY--from VISA2015004808 SEE T:\1. Drivers\SCANNERS\EPSON\WorkForceProGT-S80	Add Attachment
Sarah Pettigrew	Oct 13, 2015 12:47 PM	NEW EQUIP SETUP: An Epson scanner needs to be setup and delivered to Crystal Ross in the Student Health Center. The WOU # of the scanner is 20150175. The scanner is behind Tricia's desk in ITC 009.	Add Attachment