Service Request Ticket - # 58442

Service Request Ticket - # 58442

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Service Request Information

CONTACT	Name	Carter, Scott	Date	Oct 13, 2015 02:34 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
	Serial No.	GT935H1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows 7 Pro upgraded on P0081747, Office Pro Plus 2007 from P00P0067394
	Wired NIC	00:21:70:2C:4B:F0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 15, 2015 12:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 15, 2015 12:52 PM	Created the account with the same credentials	Add Attachment
Ruby Tidwell	Oct 15, 2015 11:36 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Oct 15, 2015 08:08 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 15, 2015 08:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 15, 2015 08:08 AM	**This is an email** Hello - I have another computer that no longer has internet access and we can no longer login on it. May I have the same new login for as the one listed below that a technician did today? WOU#20101436 The computer is currently by my desk in HL208 (was the computer in HL301B.) I am at a workshop in Salem all day Thursday. Please contact Scott Carter with questions as he is assisting with this part of the exhibit (8-8848). Again this is for the Hiroshima exhibit that is opening on Friday. It would be most helpful if this can be completed by Friday, October 16th. Thank you again, we appreciate your assistance. Jerrie Lee	Add Attachment
Ruby Tidwell	Oct 14, 2015 05:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 14, 2015 05:10 PM	Windows wasn't activated and they didn't have the local account they thought they did. Activated windows and restored their login. library-exhibits D1splayz	Add Attachment
Ruby Tidwell	Oct 14, 2015 05:09 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 14, 2015 04:22 PM	Spoke with Kyle, the student worker. The station is offline, and he thinks that Jerrie already has a local login configured. She is looking for the password now. If she can't find the password, Kyle will give us a call back and we will set up a local login that they can all share.	Add Attachment
Kevin Thibeault	Oct 14, 2015 10:57 AM	**This is an email** Thanks, Jerrie. I'm actually home with a sick child today, but Kyle will be in at 4pm. UCS, if you can get in sooner, please feel free to have Jerrie or someone else unlock my office door to get to the cart (HL 220).	Add Attachment
Kevin Thibeault	Oct 14, 2015 08:05 AM	**This is an email** Hello - Thank you for starting this request. Would it be possible for it to be complete by Thursday? We are in the process of installing the exhibit now and would need to use it starting Friday (10/16). The Hiroshima exhibit runs from October 16th through November first only (two weeks). As Always we appreciate your assistance, Jerrie Lee	Add Attachment
Katie Halvorson	Oct 13, 2015 02:34 PM	**This is an email** Hi, We're helping out Jerrie Lee Parpart with a project for the Hiroshima exhibit and can't login to her Archives/Exhibits computer. It's on a cart and meant to run without the network, I believe. The WOU# is 20080238. It's stored here in my office for now, HL 220. I'd like an account (carters) and I'd like my student worker to have access as well (Kyle Khoury, kkhoury11), if possible. Thanks, Scott	Add Attachment