Service Request Ticket - # 58443

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2015 08:35 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131108[Edit Inv] (opens in a new window) Bldg/Room RWEC 137
Service Tag DVPBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. DVPBF12 Location Konnie Sayer? secondary was Cheryl Davis

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 P0094370; TRANSFER from W#20100754[orig. TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studiov8&Snagit v12 VISA2014004083, Adobe Acrobat Prov9 WIN P0076844} UPGRADED to Acrobat Pro DC subscription JUNE2016, IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697, ExcelDashboardTemplatesPremium VISA2014004292;

Wired NIC EC:F4:BB:3E:9D:7F


Wireless NIC 80:86:F2:9D:88:C5


Bluetooth NIC 80:86:F2:9D:88:C9

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 14, 2015 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 14, 2015 04:13 PM 
Her network switch on the side of the laptop was 
off
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Ruby Tidwell Oct 14, 2015 03:44 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault Oct 14, 2015 02:43 PM 
She called back stating that she will be in her
office for the rest of the day today!
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Ranjit Kayastha Oct 14, 2015 02:35 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Oct 14, 2015 02:35 PM 
Went to her office at 11:30 am. She was not 
there. 
Called her just now she is she not in the office. 
Left VM asking for availability.
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Ranjit Kayastha Oct 14, 2015 11:35 AM 
Task reassigned to Ranjit Kayastha.
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Kevin Thibeault Oct 14, 2015 08:35 AM 
She called in stating that she isn't able to
connect to the wifi on campus or at her home. When
she looks for a network to connect to, it tells
her "no connections available". She has tried
restarting the computer and still was unable to
connect. She will be in her office most of the day
except from 12-1.
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