Service Request Ticket

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Service Request Information

CONTACT	Name	LeJeune, Marie	Date	Oct 14, 2015 10:17 AM
	Department	Education & Leadership	Phone	88450
	Location		Email	lejeunem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130554 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM32KQDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:8E:40
	Wireless NIC	60:03:08:EB:F5:EE
	Bluetooth NIC	60:03:08:EB:F5:EF

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 01, 2015 01:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Dec 01, 2015 01:09 PM	She picked up her laptop and returned the loaner(wou#20101324)	Add Attachment
Shandelle Plasker	Nov 23, 2015 08:19 AM	The laptop is located at the front desk. She still needs printers connected and admin rights when she comes on to pick it up.	Add Attachment
Shandelle Plasker	Nov 18, 2015 04:53 PM	**This is an email** Hi Shandelle--I've left campus for the day and I'm actually off to a conference in Minnesota early tomorrow morning; I'll come pick up the laptop on Monday morning if that works for you. :), Marie	Add Attachment
Shandelle Plasker	Nov 17, 2015 04:12 PM	**This is an email** Hello Marie, Your laptop is all done and running great. When you come in to pick it up I will need you to log in so I can give you admin rights to your computer. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Nov 17, 2015 04:10 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Nov 17, 2015 02:06 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Nov 17, 2015 08:29 AM	I have the laptop at my desk	Add Attachment
Shandelle Plasker	Nov 17, 2015 08:29 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Katie Halvorson	Nov 16, 2015 08:56 AM	Loaner:20101324 Admin rights are added did not request any special software and she will have computer until hers is fixed and returned.	Add Attachment
Katie Halvorson	Nov 16, 2015 08:51 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Nov 16, 2015 08:51 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Nov 16, 2015 08:51 AM	She brought the computer back in and since it has been worked on, the computer has been running very slow. It'll take 40mins to load her profile and using internet and Word the rainbow wheel will spin and nothing can be completed. She has dropped her computer off at SRD and needs a loaner set up.	Add Attachment
Katie Halvorson	Oct 22, 2015 11:47 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 22, 2015 11:47 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katie Halvorson	Oct 22, 2015 11:47 AM	She came and picked it up. started it up and added her printers.	Add Attachment
Kevin Thibeault	Oct 21, 2015 01:17 PM	Left VM letting her know computer is ready	Add Attachment
Ranjit Kayastha	Oct 21, 2015 01:14 PM	Task reassigned to Service Request Desk.	Add Attachment
Ranjit Kayastha	Oct 19, 2015 04:08 PM	The laptop is at the Front Desk	Add Attachment
Ranjit Kayastha	Oct 19, 2015 04:07 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 19, 2015 04:06 PM	setup is completed it's ready to go I left her a voice message on Friday still haven't heard back from her.	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:32 PM	Imaging is completed. just some updates are left to do.	Add Attachment
Ranjit Kayastha	Oct 14, 2015 01:36 PM	Her old Mac is at my desk. I am checking it out.	Add Attachment
Ranjit Kayastha	Oct 14, 2015 01:36 PM	Set up everything and gave her the loaner. W20081113	Add Attachment
Shandelle Plasker	Oct 14, 2015 12:22 PM	Called and left her a message to pick up loaner.	Add Attachment
Ranjit Kayastha	Oct 14, 2015 11:36 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Oct 14, 2015 10:17 AM	When you push the power button it will turn on and the loading bar will load all the way, then the computer screen will turn black/off. *Please call her about back up if it will not turn on* Laptop is located in the service request desk area.	Add Attachment