Service Request Ticket - # 58448

Service Request Ticket - # 58448

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Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Oct 14, 2015 12:05 PM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110932 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	25475V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:A6:73

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 22, 2015 08:21 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Oct 22, 2015 08:21 AM	Made a follow up yesterday and she said the machine works just fine since I last work on it.	Add Attachment
Dyl Karbia	Oct 19, 2015 01:00 PM	Check Shawn office and did some configuring on her system. I ask her to observe the machine for today and if the same problem re-occurs. I will give her a loaner and work on the machine. Promise to check with her tomorrow.	Add Attachment
Dyl Karbia	Oct 19, 2015 12:34 PM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Oct 19, 2015 12:10 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Oct 19, 2015 11:53 AM	She called in stating that she is in her office now if someone can come by.	Add Attachment
Katie Halvorson	Oct 19, 2015 09:35 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 19, 2015 09:35 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 19, 2015 09:35 AM	She came in this morning and is having the same problems again. She has class 10-12 but she will leave the door unlocked if someone can come during this time.	Add Attachment
Jonathan Yoshikawa	Oct 14, 2015 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Oct 14, 2015 12:47 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Oct 14, 2015 12:47 PM	delivered monitor wou#V20090622	Add Attachment
Kevin Thibeault	Oct 14, 2015 12:05 PM	She called in stating that her computer was working this morning but when she came back her computer was stuck on a black screen. She tried to restart the computer but she is still unable to get to the login screen.She will be in her office most of the day but Chris Dalton in Ed 202 can let you in her room is shes not around.	Add Attachment