Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Oct 14, 2015 02:11 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100682 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW85CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.
	Wired NIC	BC:30:5B:D3:38:13

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Oct 14, 2015 03:38 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Oct 14, 2015 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Oct 14, 2015 03:38 PM	gave it some time, and started up fine.	Add Attachment
Kevin Thibeault	Oct 14, 2015 02:11 PM	He called in stating that he restarted his computer an hour ago and since then it has been updating installation 9 of 9. He would like someone to come take a look at this whenever possible.	Add Attachment