Service Request Ticket - # 58458

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2015 09:04 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130049[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B000619 Location PDR

Model ColorQube 8880 Hostname hlalcove.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.40 Metered Code: 6597 RMA 1/7/15 old serial#XFL134051 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:54:9E:6B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 19, 2015 09:11 AM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Oct 19, 2015 09:11 AM 
Moe fixed this
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Megan Thibeault Oct 16, 2015 09:24 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Oct 16, 2015 09:23 AM 
ref#20858362[Edit Inv]
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Megan Thibeault Oct 16, 2015 09:18 AM 
Task reassigned to Megan Eichler.
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Babatunde Idahor Oct 15, 2015 03:48 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Oct 15, 2015 03:48 PM 
Went over to the library and restarted the 
printer- same error message came up.The problem 
might be hardware.
Also, checked online for this error.We need to 
contact Xerox support to escalate the problem.
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Babatunde Idahor Oct 15, 2015 02:36 PM 
Task reassigned to Babatunde Idahor.
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Katie Halvorson Oct 15, 2015 09:04 AM 
Printer error 91,720,00:51924 on alcove printer. 
No one can get jobs to go through.
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