Service Request Ticket - # 58468

Service Request Ticket - # 58468

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Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Oct 15, 2015 03:54 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090925 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	HVJJQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvjjql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:57:D5

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 16, 2015 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 16, 2015 11:53 AM	Delivered and set it up, working fine!	Add Attachment
Ruby Tidwell	Oct 16, 2015 11:41 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Oct 16, 2015 09:09 AM	Finished prepping; running updates	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:37 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:22 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:22 PM	Started Imaging It's at the Imaging Station.	Add Attachment
Ranjit Kayastha	Oct 15, 2015 04:21 PM	This computer was imaged a week before by Dyl according to them so I checked the SR. He reimaged it on Oct 9th. Shandell went there and called me over there. I found out it wasn't connected to domain, the computer name was incorrect and the updates were all there. So I connected it to the domain and restarted it. Then logged in but a different window screen was there with just a recycyle bin icon then a weird box appeared and ask me to reboot. I did reboot and the the screen for the first time use like "your computer is geeting ready for the first use" showed up. It was all weird. I bought it back over to the office. We don't have any loaner ready so we need to finish this tomorrow at the first hour and return it back to them.	Add Attachment
Shandelle Plasker	Oct 15, 2015 03:54 PM	This computer is only for SEP student use only. When anyone tries to log into this computer it says Username and Password incorrect. I went down and tried myself six times and received the same error. She said once in a while it will let a student in but it logs them in as Admin.	Add Attachment