Service Request Ticket - # 58470

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2015 10:09 AM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090952[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HVHXQL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0074772, transfer(W#20040476) Adobe Creative Suite Premium v1 from P0046543

Wired NIC 00:26:B9:8E:6A:B8

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 16, 2015 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Oct 16, 2015 11:40 AM 
Updated inventory & returned to MSSP
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Ruby Tidwell Oct 16, 2015 11:30 AM 
There were a few issues, so just swapped out the 
hard drive with an identical model.

20091280[Edit Inv] is now in use.
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Ruby Tidwell Oct 16, 2015 11:06 AM 
Looked like a PSU failure; replaced with another 
PSU from the office, but still won't power on.  
Amber 3 light is on when I press the power button
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Ruby Tidwell Oct 16, 2015 10:35 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Oct 16, 2015 10:09 AM 
The computer is not turning on.  They have held
down the power button for 10seconds and the only
thing it does is turn orange, the power button. 
The power supply light is not on in the back of
the tower.

Computer is in WUC212
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