Service Request Ticket - # 58472

Service Request Information

CONTACT Name Henrickson, Adria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2015 11:16 AM
Department OHSU School of Nursing Phone 88179
Location Email gredviga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20140013[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL145710 Location PDR

Model ColorQube 8870 Hostname lab-mnb223.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.78.33 Metered pin: 7525 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:53:B1:E7


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Oct 26, 2015 02:40 PM
Status changed from (3) Order in Process to (5) Completed
Add Attachment
Megan Thibeault Oct 26, 2015 02:40 PM
fixed
Add Attachment
Megan Thibeault Oct 21, 2015 04:51 PM
ref#20870577[Edit Inv]
Add Attachment
John Rushing Oct 21, 2015 12:26 PM
I replaced the tray and turned on the printer, 
but before it was warmed up to test the class 
came in to start so it still needs tested.  The 
old tray is in the box by your desk.
Add Attachment
Megan Thibeault Oct 20, 2015 03:08 PM
Status changed from (1) Pending to (3) Order in Process
Add Attachment
Megan Thibeault Oct 20, 2015 03:08 PM
Task reassigned to Megan Eichler.
Add Attachment
Megan Thibeault Oct 20, 2015 03:08 PM
new tray on the way
Add Attachment
Megan Thibeault Oct 20, 2015 09:03 AM
ref#20865160[Edit Inv]
Add Attachment
Jonathan Yoshikawa Oct 16, 2015 05:03 PM
tray don't lift.  works fine in secondary feed (above main tray).  
Add Attachment
Ranjit Kayastha Oct 16, 2015 02:51 PM
Task reassigned to UCS Tech.
Add Attachment
Ranjit Kayastha Oct 16, 2015 02:51 PM
Changed the feed rollers.
It's still not working.

Paper gets jammed after printing 2 3 papers.
Add Attachment
Ranjit Kayastha Oct 16, 2015 12:07 PM
Task reassigned to Ranjit Kayastha.
Add Attachment
Megan Thibeault Oct 16, 2015 11:57 AM
please install new feed rollers to see if that
helps, we have some in the closet, ask Megan if
you are unsure. 
Add Attachment
Kevin Thibeault Oct 16, 2015 11:16 AM
****This is an email****
Hello-

 

The students have reported that the printer in MNB
223 was jamming very frequently earlier this week
(Wednesday).  Some of them were able to get it to
work when they tried reprinting but in many cases
it would jam several times.  It¿s printer ID
#20140013[Edit Inv]. 

 

Thanks,

Adria

 
Add Attachment