Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Oct 16, 2015 12:22 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7M4DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:36:1C
	Wireless NIC	E0:F8:47:2D:7D:3A
	Bluetooth NIC	E0:F8:47:2D:7D:3B

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 19, 2015 03:47 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 19, 2015 03:47 PM	He wants to know how to use Google drive and put videos on it and share with his students. I showed him how to do it.	Add Attachment
Ranjit Kayastha	Oct 19, 2015 02:09 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kevin Thibeault	Oct 19, 2015 01:51 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kevin Thibeault	Oct 19, 2015 01:51 PM	In his office now until 4pm today	Add Attachment
Dyl Karbia	Oct 19, 2015 01:15 PM	Left VM	Add Attachment
Ranjit Kayastha	Oct 16, 2015 04:20 PM	Went to his office, he already left. Monday he has class from 9-10 am, he will be in his office after that all day. Room 102	Add Attachment
Ranjit Kayastha	Oct 16, 2015 02:52 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 16, 2015 02:02 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	Oct 16, 2015 12:22 PM	He is having issues playing videos. Sometimes they play and sometimes they give error messages.	Add Attachment