Service Request Ticket - # 58477

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2015 03:38 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20121159[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iPad with Retina Display Wi-Fi 16GB Black
Serial No. DMPKT3N9F182 Location PDR 2023 Giveaway

CPU Dual-core A6X with quad-core graphics


OS iOS 6 Software GPS locater deluxe edition App from VISA2012003505, Proloquo2Go Version 3.0.1 from VISA2012003511, Pictello, v1.7 by AssistiveWare iPAd app from VISA2012003515, Office² HD v5.2.2 by Byte², iPad app from VISA2012003516

Wireless NIC 04:E5:36:28:D8:15


Bluetooth NIC 04:E5:36:28:D8:16

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 26, 2015 11:08 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 26, 2015 11:06 AM 
Done!
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Kevin Thibeault Oct 23, 2015 11:56 AM 
Status changed from (5) Completed to (1) Pending
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Kevin Thibeault Oct 23, 2015 11:56 AM 
****This is an email****
Hello again, 
I have another iPad where Proloquo did not install
correctly. Ranjit has fixed a few others with this
problem. this one is 20121159[Edit Inv]
Thanks, 
Janeanne
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Ranjit Kayastha Oct 21, 2015 01:50 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 21, 2015 01:50 PM 
Done with this SR.
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Ranjit Kayastha Oct 21, 2015 01:50 PM 
I returned her back the iPad case, blue tooth key
cords, power block, iPad keyboard and all the
cables that were there.
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Shandelle Plasker Oct 20, 2015 02:34 PM 
Janeeane called and said that the iPad came in a
case with a blue tooth key cords, power block, and
some cables. She would like this back. Please call
her when you can about this.
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Ranjit Kayastha Oct 19, 2015 04:01 PM 
Informed Janeanne about the iPad that it will not 
work and they need to get a new one. She told me 
to dispose this ipad.
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Ranjit Kayastha Oct 19, 2015 01:04 PM 
It's not working, won't be switched on after
charging for a long time.

ipad is broken
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Ranjit Kayastha Oct 16, 2015 03:57 PM 
Task reassigned to Ranjit Kayastha.
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Kevin Thibeault Oct 16, 2015 03:38 PM 
****This is an email****
Hello, 
A student returned an iPad (WOU # 20121166) that
was checked out to her because it is not turning
on.  We plugged it in for a while, and I tried the
method indicated at
https://support.apple.com/en-us/HT201412
(including trying a different power block and cable). 

It is waiting for pickup at the Checkout Desk, on
the hold shelf. 
Thanks, 
Janeanne
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