Service Request Ticket - # 58478

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2015 07:54 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120708[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. k2qxw1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, Techsmith Camtasia Studio v8 WIN from VISA2012003301; CANCELED NAMED USER DUVALL JUNE2018 DO NOT LOAD***Adobe CC2015* subscription Named user(K. Duvall) from Order#9381 SEPT2016***

Wired NIC E0:DB:55:E7:63:7C


Wireless NIC B8:76:3F:36:1D:61


Bluetooth NIC 20:16:D8:9B:8A:E0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public
Entered by Date Memo
Katie Halvorson Oct 27, 2015 11:37 AM 
Task reassigned to Katie Halvorson.
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Katie Halvorson Oct 27, 2015 11:37 AM 
Task reassigned to Katie Halvorson.
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Katie Halvorson Oct 27, 2015 11:37 AM 
picked up at front desk
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Jessie Bergantinos Oct 27, 2015 09:58 AM 
Task reassigned to Service Request Desk.
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Jessie Bergantinos Oct 27, 2015 09:58 AM 
Laptop is finished and at front desk ready for
pick up.  Left VM to let her know it was done.
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Megan Thibeault Oct 27, 2015 09:46 AM 
Task reassigned to Megan Eichler.
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Jessie Bergantinos Oct 27, 2015 09:40 AM 
Task reassigned to UCS Tech.
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Jessie Bergantinos Oct 27, 2015 09:40 AM 
**Laptop is at the Service Request desk ready to
be worked on.  She would like to have it back by
11:30am today because she will be leaving campus,
if possible.  I told her we would call and notify
her about this.
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Katie Halvorson Oct 23, 2015 07:59 AM 
left vm
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Megan Thibeault Oct 22, 2015 05:09 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 22, 2015 05:09 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 22, 2015 05:09 PM 
can you find out when she will be bring by her laptop?
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Jonathan Yoshikawa Oct 22, 2015 03:27 PM 
she will be dropping off laptop off at UCS tomorrow (10/22)
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Kevin Thibeault Oct 20, 2015 08:06 AM 
****This is an email****
I'm sorry!  I walked off this morning without my
laptop!  doh....

Can I push the appointment until Thursday between
2-4 pm?
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Kevin Thibeault Oct 19, 2015 10:58 AM 
Status changed from (1) Pending to (2) Scheduled
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Kevin Thibeault Oct 19, 2015 10:58 AM 
****This is an email****
Hi There,

Can I have you come out tomorrow?  I don't have my
laptop with me today on campus.  I would be
available around 10-12 am tomorrow...

Cheers,
Patty
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Katie Halvorson Oct 19, 2015 07:54 AM 
****This is an email****
Hi There,

My WOU Laptop (20120708) is giving me a message
that my Microsoft Office 2010 package is not
activated and will only open for a few more days.
 Can I get this activation code from you so that I
can use the programing on my computer? 

I generally use this laptop from home, but could
bring it into campus if you need to see it directly.

Thanks,
Patty
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