Service Request Ticket

Service Request Information

CONTACT	Name	Ancheta, Steve	Date	Oct 19, 2015 12:07 PM
	Department	Athletics	Phone	88295
	Location		Email	anchetas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP9190380TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641
	Wired NIC	00:25:4B:AF:93:88
	Wireless NIC	00:24:36:B5:3B:26
	Bluetooth NIC	00:25:00:CB:33:83

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Nov 02, 2015 03:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Oct 28, 2015 01:02 PM	old cpu updated and returned. took back loaner.	Add Attachment
Katie Halvorson	Oct 27, 2015 02:52 PM	503-806-0036--he wants to give username and password over the phone, give him a call today when you get in.	Add Attachment
Jonathan Yoshikawa	Oct 23, 2015 01:21 PM	Dropped loaner. Steves CPU seems to be out of date.	Add Attachment
Megan Thibeault	Oct 21, 2015 08:31 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Oct 21, 2015 08:31 AM	Please check into this when you get in	Add Attachment
Katie Halvorson	Oct 20, 2015 02:36 PM	He is around tomorrow 930-12.	Add Attachment
Ruby Tidwell	Oct 20, 2015 12:47 PM	Left VM - he should be available now, but wasn't answering his phone.	Add Attachment
Dyl Karbia	Oct 19, 2015 12:27 PM	He is available at 1:30pm	Add Attachment
Kevin Thibeault	Oct 19, 2015 12:07 PM	He called in stating that he was trying to do some "upgrades" on him computer and they always seemed to fail. He would like to have someone stop by either today or tomorrow to take a look at his computer. He is in today from 12-2:45 and tomorrow from 9:30-3.	Add Attachment