Service Request Ticket - # 58486

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2015 04:45 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101022[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
Serial No. DCV25Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:4E:67:19


Wireless NIC A0:88:B4:1A:E2:E8


Bluetooth NIC 68:A3:C4:47:23:90

TECHS Submitted by Jonathan Yoshikawa Contact jyoshikawa11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Oct 19, 2015 04:46 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Oct 19, 2015 04:45 PM 
Scott requested pick up for laptop W20101022 on 10/17
started reimage 10/17
ruby completed image and delivered on 10/19
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