Service Request Ticket

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CONTACT	Name	Ayer, Lyn	Date	Oct 20, 2015 03:59 PM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110620 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	8R5HLS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro	Software	MS Office 2010 Pro Plus from P0084381 installed as Office 2007; FileMaker Pro(v.13) license from P0093048
	Wired NIC	18:03:73:4F:BC:E1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 30, 2015 10:38 AM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Oct 30, 2015 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Oct 30, 2015 10:38 AM	**This is an email** I was able to access it today from my work computer -- so I am going to assume it is okay now. Thanks! Lyn	Add Attachment
Babatunde Idahor	Oct 30, 2015 09:31 AM	left a VM.	Add Attachment
Katie Halvorson	Oct 29, 2015 02:18 PM	**This is an email** Megan, Based on the description in the email from Lyn, it sounds like a sound card / .wav preferred application / or even just a physical speaker connection is what changed and needs addressed. I think sending a tech to investigate the speaker connection or Windows settings would be the best next step. I don't think Lyn is looking for help with voicemail as much as she needs .wav files to play on her computer the way she is used to. That being said, I've left the PIN code to her voicemail box (123123) with her program assistant, if that really is the issue. I haven't made any changes to Lyn's voicemail or phone. Thanks. -Tom	Add Attachment
Katie Halvorson	Oct 29, 2015 02:18 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 29, 2015 02:18 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 29, 2015 02:18 PM	**This is an email** Hello there: In the process of re-imaging my computer, something has been turned off and I cannot access my phone messages like I used to. Please let me know what I need to do. Thanks! Lyn	Add Attachment
Dyl Karbia	Oct 29, 2015 02:04 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Oct 29, 2015 02:04 PM	I was able to get hold of Ayer and return her machine after it been image. I had her files backup before imaging the machine. Everything work just fine.	Add Attachment
Katie Halvorson	Oct 29, 2015 07:55 AM	**This is an email** Hello John -- or anyone who sees this note: PLEASE DO NOT ERASE MY COMPUTER info until you save my FileMakerPro 13 database and software. It is not something I have on my laptop, nor on the loaner computer in my office. This is a critical database for my work and one which I may not be able to replicate. It also contains confidential information. I will be in my office tomorrow morning 10:00-noon. Thanks! Lyn	Add Attachment
Katie Halvorson	Oct 29, 2015 07:55 AM	**This is an email** Hello: You have my computer at UCS -- and, as I said to the tech's who were in my office, I need to make quite sure that you save my FileMakerPro 13 and FileMakerPro database. It forms the basis for my project work and I cannot function without it. I also cannot reconstruct it AND it has confidential material in the database. I notice it was not something installed on the loaner computer -- and I just want to make quite sure that it is not wiped off my computer that is with you before you set me up again. It is not on my laptop -- just on my main computer at my office. Thanks. Lyn	Add Attachment
Dyl Karbia	Oct 28, 2015 03:29 PM	Completed working on Lyn's machine and ready to be deliver. I re-image the system and loaded the special software she use on a regular basis.	Add Attachment
Ruby Tidwell	Oct 23, 2015 10:42 AM	Lyn is set up with the loaner for the weekend and does not want this computer back today	Add Attachment
Ruby Tidwell	Oct 22, 2015 11:42 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Oct 22, 2015 11:41 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ranjit Kayastha	Oct 22, 2015 09:49 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ranjit Kayastha	Oct 22, 2015 09:49 AM	She will be in the office till 1.	Add Attachment
Ranjit Kayastha	Oct 22, 2015 09:49 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 22, 2015 09:49 AM	Jonathan did finish the setup. Today morning I checked everything and it was all good. I took the computer back to her. When she login it went back to the same one that was before we did the imaging. John R. was saying it might be because Jonathan might have not formatted the disk before imaging so it has 2 windows and when she login it's pulling the old one only.	Add Attachment
Ranjit Kayastha	Oct 21, 2015 04:17 PM	Jonathan is working with the computer. She will be in the office tomorrow at 9:30 to 10.	Add Attachment
Ranjit Kayastha	Oct 21, 2015 02:54 PM	The computer is not giving display. I haven't been able to do anything. I called her and let her know that it will not be ready by 3:30.	Add Attachment
Ranjit Kayastha	Oct 21, 2015 01:54 PM	She needs this back at 3:30 today.	Add Attachment
Ranjit Kayastha	Oct 21, 2015 01:54 PM	I have bought the computer back to re-image. But it's giving a 1 2 3 error opti-plex 990.	Add Attachment
Ranjit Kayastha	Oct 21, 2015 01:53 PM	Did windows update, browser update, malware anti-virus, sophos scan, ccleaner, revo uninstaller. But nothing worked. It's still slow. When you type something, the first work will show up after you're tying 4th word.	Add Attachment
Megan Thibeault	Oct 21, 2015 09:05 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Oct 21, 2015 09:05 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Oct 21, 2015 09:05 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Oct 21, 2015 09:05 AM	please look into this as soon as you get in	Add Attachment
Katie Halvorson	Oct 20, 2015 03:59 PM	Computer keeps freezing up and delays. If she is typing, it will take awhile to respond and then it speeds up. It has had this problem before and the issue has come back. Everything seems to be running very slow. She is in tomorrow at 10-1130	Add Attachment