****This is an email****
Jen,

We also setup the format printer with the driver
from the CD you left for us. Please let me know if
you are still having issues.

Thanks,
Megan 

****This is an email****
 Stephan R.: Hi, my name is Stephan R.. How may I
assist you today?
Megan Eichler: When installing the driver for
Epson Stylus Pro 3800 on a iMac (10.10.5) I can't
find where I can print using "Premium Presentation
Matte"  This isn't an option under the "Matte"
paper media type within the driver.
File attachment upload has started.
The file JB_screenshot_ITC210 printing.jpg
(340.38KB) was received.
Stephan R.: yes, it is now that Ultra Premium
Presentation Matte
Megan Eichler: So  Ultra Premium presentation
paper Matte is the same as Premium presentation matte?

****This is an outgoing email****
Hi Jennifer,

We were just following up with you regarding a
service request that we have for you.  (#58499)

Description: format printer not hooked up to
designated computer

We will be in ITC210 first thing tomorrow morning
to work on your requests.


Thanks,
Megan Eichler

****This is an email****
Hello -
I'm following up on a request from last week...
regarding the update of the Mac in ITC210 C (the
small back room of the ITC210 lab; station WOU id
#20150047). When the new Mac was setup, none of
the necessary print drivers were installed. There
is an older Epson (2200) and¿very importantly¿the
large-format Epson 9890 (WOU #20110540), connected
to that system. I have a cd for the 9890 but no cd
drive on these new Macs. Very soon I will have a
class projects that requires use of that printer,
so this is pretty urgent.

Thanks,
Jen 

In the back of the room, there is a format
printer.  The computer doesn't have the correct
print drivers to print to this printer.  She has
the software on a disk but the Macs don't have the
drive to download the disk and driver.

ITC210C is the lab