Service Request Ticket - # 58503

Service Request Information

CONTACT Name Smith, Jennie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2015 09:25 AM
Department The Research Institute Phone 88566
Location Email smithjs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150176[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag H8ZP362 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. H8ZP362 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715

Wired NIC 20:47:47:EA:E1:3C


Wireless NIC 80:00:0B:1F:59:0F


Bluetooth NIC 80:00:0B:1F:59:13

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Oct 26, 2015 02:36 PM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Oct 26, 2015 02:36 PM 
Delivered and set up.  Dawn Brown is holding onto 
her old machine and will have us reimage when they 
are ready.
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Kevin Thibeault Oct 26, 2015 01:20 PM 
Status changed from (1) Pending to (2) Scheduled
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Kevin Thibeault Oct 26, 2015 01:20 PM 
She will be around until 2:30 today!
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Ruby Tidwell Oct 26, 2015 01:11 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Oct 23, 2015 02:35 PM 
****This is an email****

I'm here today until 5:00pm and don't have 
anything major going on. Or Monday I'm here 
from 8:30-2:30.
I'll start moving files to H drive right now.
******

Please contact before going over.
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Ruby Tidwell Oct 23, 2015 11:43 AM 
Great catch Megan!  It looks like I made a typo 
with the name.  It is now correct and ready to 
move to AD
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Ruby Tidwell Oct 23, 2015 11:39 AM 
Sent email for availability
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Megan Thibeault Oct 22, 2015 03:57 PM 
Please check the name and make sure its W20150176
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Megan Thibeault Oct 22, 2015 03:57 PM 
Status changed from (6) Ready to Deliver to (1) Pending
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Megan Thibeault Oct 22, 2015 03:57 PM 
Not finding this in AD
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Ruby Tidwell Oct 22, 2015 01:36 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Oct 22, 2015 01:36 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Oct 22, 2015 01:36 PM 
*******
Please add to AD, then ready to deploy
*******
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Ruby Tidwell Oct 21, 2015 02:07 PM 
Starting image
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Sarah Pettigrew Oct 21, 2015 09:25 AM 
NEW EQUIP SETUP: A Dell laptop, monitor, and
docking station need to be setup and delivered to
Jennie Smith in TODD105. The WOU # of the laptop
is 20150176[Edit Inv], the monitor is 20150177[Edit Inv], and the
docking station is 20150185[Edit Inv]. The new equipment is
on the shelves across from the restroom in ITC 009.
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