Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Oct 21, 2015 04:53 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	285M8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	285M8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	B8:CA:3A:89:80:31

TECHS	Submitted by	Ruby Tidwell	Contact	rtidwell11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 23, 2015 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 23, 2015 02:58 PM	Delivered back to DMC	Add Attachment
Ruby Tidwell	Oct 23, 2015 01:21 PM	All good - running final updates now	Add Attachment
Ruby Tidwell	Oct 23, 2015 12:09 PM	Adobe CC2015 installed and updated John let me know it also needs Acrobat Pro - is that a silent install? It doesn't seem to take; I'll check back in a bit	Add Attachment
Ruby Tidwell	Oct 23, 2015 10:06 AM	Finished image; waiting for Adobe to install	Add Attachment
Ruby Tidwell	Oct 22, 2015 01:17 PM	Lost connection; restarted reimage	Add Attachment
Ruby Tidwell	Oct 22, 2015 11:50 AM	Started image	Add Attachment
Ruby Tidwell	Oct 21, 2015 04:53 PM	John and I did some GFA setups and installs on existing stations; this station wouldn't allow a log on and was acting like it was a new profile when it finally attempted to log on.	Add Attachment