Service Request Ticket - # 58520

Service Request Ticket - # 58520

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Service Request Information

CONTACT	Name	Wallen, Timothy	Date	Oct 22, 2015 08:12 AM
	Department	Facilities Services	Phone	88050
	Location		Email	wallent@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130709 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35L3M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35L3M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:7D:B0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 23, 2015 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 23, 2015 02:15 PM	Delivered & set up with Tim; added printers and showed him where his data is.	Add Attachment
Ruby Tidwell	Oct 23, 2015 01:56 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 23, 2015 01:52 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 23, 2015 01:52 PM	Set up and ready to be returned to physical plant.	Add Attachment
Ruby Tidwell	Oct 23, 2015 01:12 PM	His data is on C:	Add Attachment
Ruby Tidwell	Oct 23, 2015 12:09 PM	Reimaging now	Add Attachment
Ruby Tidwell	Oct 23, 2015 10:48 AM	Not much data to recover, but what I found is backed up onto my machine.	Add Attachment
Ruby Tidwell	Oct 23, 2015 10:27 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 23, 2015 10:27 AM	Talked with Tim - he maybe has some photos saved that he'd like me to try to recover, but otherwise isn't concerned about losing data. We are free to reimage. He's on vacation next week, so doesn't need a loaner.	Add Attachment
Katie Halvorson	Oct 23, 2015 10:24 AM	He called asking about the status. He said he isn't 100% sure if he needs to back up anything but thinks he has it all backed up. He's waiting for a call from someone about what's next.	Add Attachment
Ruby Tidwell	Oct 22, 2015 12:58 PM	Machine is on the right of my desk with a sticky note	Add Attachment
Ruby Tidwell	Oct 22, 2015 12:58 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 22, 2015 12:58 PM	Attempted to power on normally and with startup repair; both failed. Brought machine back to the office. I haven't talked to Timothy about his data, so please do not reimage/format at this point.	Add Attachment
Ruby Tidwell	Oct 22, 2015 12:42 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Oct 22, 2015 08:12 AM	Computer started up in repair mode and then said it couldn't fix itself and then turned off. He can't log onto his computer. He is around till 330 today.	Add Attachment