Service Request Ticket

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CONTACT	Name	Wenzel, Alicia	Date	Oct 22, 2015 01:09 PM
	Department	Education & Leadership	Phone	88668
	Location		Email	wenzela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3H7Y362	Description	Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
	Serial No.	3H7Y362	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;
	Wired NIC	20:47:47:EE:04:9E
	Wireless NIC	DC:53:60:38:0D:E4
	Bluetooth NIC	DC:53:60:38:0D:E8

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 18, 2015 03:15 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tricia Flaherty	Nov 18, 2015 03:14 PM	**This is an email to Alicia and Darla Campbell** Alicia, I will make the notation in Inventory to mark W#20101088 as EXEMPT from future replacement or maintenance. If the hardware fails, UCS will not be responsible for repair or maintenance of this equipment. The W#20150178(Dell Latitude Laptop) will be marked as your primary station. Let me know if you have any questions. Tricia On 11/15/15 4:39 PM, Alicia Wenzel wrote: > Hi Tricia, > > Sorry for the delay in responding to your call about my request to keep the desk top. I understand that if I keep it for office use, your office will not service the computer. I am ok with this. > > Please let me know what I have to do to keep the computer in the office. > > Thanks! > > Alicia	Add Attachment
Ranjit Kayastha	Nov 04, 2015 02:41 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Ranjit Kayastha	Nov 04, 2015 02:40 PM	Dropped her the laptop and set it up. She wants to keep the PC so I talked with Tricia, she will be looking after that.	Add Attachment
Ranjit Kayastha	Nov 02, 2015 01:36 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 02, 2015 01:35 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 30, 2015 11:38 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 29, 2015 12:33 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 29, 2015 12:33 PM	******************************************** Please join to AD and ready to deliver. *********************************************	Add Attachment
Ranjit Kayastha	Oct 29, 2015 12:32 PM	Emailed her asking for availability.	Add Attachment
Ranjit Kayastha	Oct 29, 2015 12:32 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 29, 2015 12:32 PM	The laptop setup is done and is ready for delivery.	Add Attachment
Babatunde Idahor	Oct 23, 2015 03:00 PM	** This is an e-mail*** Windows 10. Thanks! Alicia	Add Attachment
Babatunde Idahor	Oct 23, 2015 01:21 PM	******** E-mail ******** Good-afternoon Alicia, My name is Tunde- I work here at the University Computing Services.I will be working on your new laptop.I have a quick question -I was wondering if you would prefer Microsoft Window 10 operating system installed on your laptop or Windows 7 installed? Let us know - so we can get it ready. Thanks.	Add Attachment
Babatunde Idahor	Oct 23, 2015 12:59 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Oct 22, 2015 01:15 PM	This new laptop is replacing W#20101088	Add Attachment
Sarah Pettigrew	Oct 22, 2015 01:09 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Alicia Wenzel in Ed 236. The WOU # of the laptop is 20150178. Please check with Alicia to see of she wants to run Win 10 Pro on the laptop as it is licensed for it. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment