Service Request Ticket

Service Request Information

CONTACT	Name	Allen, Warren	Date	Oct 22, 2015 01:23 PM
	Department	Health & Exercise Science	Phone	88266
	Location		Email	allenw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110930 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	25335V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:56:33

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 26, 2015 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 26, 2015 02:02 PM	***T his is an e-mail *** Hi Tunde, Thanks much for your help with my computer. Warren Allen	Add Attachment
Babatunde Idahor	Oct 22, 2015 03:14 PM	Allen wasn't around at the time- when I got here.I'll follow up with him tomorrow.	Add Attachment
Babatunde Idahor	Oct 22, 2015 03:12 PM	I had to reset the web browsers for Explorer and Mozilla - after running new updates. I didn't reset the Google Chrome because - I could just delete the url from the from settings. Currently running malware update.	Add Attachment
Babatunde Idahor	Oct 22, 2015 02:38 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Oct 22, 2015 01:23 PM	Palikan has popped up on his computer. He has gone through all of his programs and deleted everything that has anything to do with it and it still pops. He has restarted his computer since and still pops up on his browser. Today he is around till 5 and tomorrow he is out but Kimber can let you in his office.	Add Attachment