Service Request Ticket

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Service Request Information

CONTACT	Name	Harwell, Amy	Date	Oct 23, 2015 09:29 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140727 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P93F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P93F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	98:90:96:D6:8B:21

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 06, 2016 12:02 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jan 06, 2016 12:02 PM	delivered on 1/6/2016	Add Attachment
John Rushing	Jan 06, 2016 08:28 AM	setup time 10am on 1/6/2015	Add Attachment
John Rushing	Jan 05, 2016 11:40 AM	Sent email to setup delivery time.	Add Attachment
Megan Thibeault	Jan 04, 2016 01:15 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 04, 2016 01:15 PM	please deliver asap	Add Attachment
Babatunde Idahor	Dec 17, 2015 03:54 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Dec 17, 2015 03:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shandelle Plasker	Dec 17, 2015 02:31 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Shandelle Plasker	Dec 17, 2015 02:31 PM	This has been added to AD	Add Attachment
Babatunde Idahor	Dec 17, 2015 11:01 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Dec 17, 2015 11:01 AM	Add to AD W20140727.	Add Attachment
Babatunde Idahor	Dec 16, 2015 10:35 AM	Imaging...	Add Attachment
Babatunde Idahor	Dec 16, 2015 10:34 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Dec 03, 2015 12:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Dec 03, 2015 12:51 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Dec 03, 2015 12:51 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Amy Harwell in DFSC 118. The WOU # of the new computer is 20140727 and the new monitor is 20140742. The WOU # of the old computer is 20110847 and the old monitor is 20110965. The new equipment is on the GFA shelf in the hallway.	Add Attachment
Tricia Flaherty	Dec 03, 2015 09:53 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Dec 03, 2015 09:53 AM	I will have Sarah assign a PC desktop to replace this later today, as I was emailed by Jeanie that she was still having issues and asked to replace early	Add Attachment
Katie Halvorson	Dec 03, 2015 09:41 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Dec 03, 2015 09:41 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Dec 03, 2015 09:41 AM	Good morning, Dr. Harwell's computer is still having the same issues, and some new ones, after your techs just worked on it, and is now basically unusable; please re-open this ticket. Thanks!	Add Attachment
Shina Oladiti	Dec 01, 2015 12:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 01, 2015 12:30 PM	Task completed. Checked the background running programs on machine and run clean up on the hard disk. Machine is working perfectly now.	Add Attachment
Shina Oladiti	Dec 01, 2015 11:45 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Babatunde Idahor	Nov 30, 2015 03:26 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 30, 2015 03:26 PM	Amy wasn't in her office when I went over today. I just sent her an e-mail requesting for a scheduled date and time for us to come over to fix her machine.	Add Attachment
Babatunde Idahor	Nov 30, 2015 02:48 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Nov 25, 2015 04:44 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 25, 2015 03:19 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Nov 24, 2015 03:27 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Ranjit Kayastha	Nov 24, 2015 10:50 AM	Called she is not in the office. Left VM asking for availability.	Add Attachment
Kevin Thibeault	Nov 23, 2015 12:06 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Kevin Thibeault	Nov 23, 2015 12:06 PM	She called in and said she will be in her office tomorrow from 9am-12pm.	Add Attachment
Kevin Thibeault	Nov 23, 2015 11:03 AM	**This is an email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#58527) Description: slow computer We were wondering what your availability looks like so we can check out what is going on with your slow machine. Thanks, UCS	Add Attachment
Kevin Thibeault	Nov 23, 2015 11:02 AM	Called and left VM asking for availability.	Add Attachment
Kevin Thibeault	Nov 13, 2015 10:59 AM	Called and left VM asking for availability.	Add Attachment
Kevin Thibeault	Nov 03, 2015 08:31 AM	Called and left VM asking for availability.	Add Attachment
Megan Thibeault	Oct 27, 2015 09:40 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 27, 2015 09:40 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#58527) Description: slow computer We were wondering what your availability looks like so we can check out what is going on with your slow machine. Thanks, Megan Eichler	Add Attachment Public
Babatunde Idahor	Oct 23, 2015 09:48 AM	Left a VM.	Add Attachment
Katie Halvorson	Oct 23, 2015 09:29 AM	**This is an email** Per Tricia, Amy's computer on the replacement schedule. Tricia asked if Amy was having issues with her current PC, and she is, so she'll need that one to work while Tricia works through the replacement process.	Add Attachment
Katie Halvorson	Oct 23, 2015 09:29 AM	**This is an email** Good morning, Please open a ticket for Dr. Harwell's computer -- her phone # is x88891. The issues she's been having are described below. Thanks, Jeanie	Add Attachment
Katie Halvorson	Oct 23, 2015 09:29 AM	**This is an email** Hello to All, Yes, Jeanie, those are the correct bar code numbers on my machines. The reason that I haven't asked UCS for a repair is that it has been annoying to use, but not impossible to use. I am having a lot of slowdowns. Slow loading, flaky acting with software, but I have been limping it along. It seems to me (based on my PC experience) that it may be an operating system or software problem rather than a hardware problem (but I am not an expert here).	Add Attachment