Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Oct 23, 2015 12:14 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121219 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKV1QHDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D9:FF:CE
	Wireless NIC	88:1F:A1:1F:90:58
	Bluetooth NIC	88:1F:A1:1F:90:59

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 30, 2015 02:12 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 30, 2015 02:12 PM	Done	Add Attachment
Ranjit Kayastha	Oct 30, 2015 11:15 AM	Called her just now. All her files are transferred to H drive now she is going to delete the files, She asked me to give a call in half an hour.!	Add Attachment
Ranjit Kayastha	Oct 29, 2015 03:19 PM	Her mac book space was all full that was the main reason. I transferred all her files to the H drive. It transferring. I will go back to her office tomorrow.	Add Attachment
Ranjit Kayastha	Oct 29, 2015 02:07 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kevin Thibeault	Oct 26, 2015 11:20 AM	Called in asking to reschedule to Thursday from 2-3	Add Attachment
Kevin Thibeault	Oct 23, 2015 12:14 PM	She called in stating that she uploaded a video to Google Drive awhile back and now she is trying to download it back on her computer from the drive but she gets the error that her file is to large. She would like help uploading her video from Google drive to her computer or for someone to show her how to edit a video in the drive. She would like someone to stop by Monday 10/26 between 12-1:30 to help her with this.	Add Attachment