Service Request Ticket

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Service Request Information

CONTACT	Name	McGrew, Cat	Date	Oct 23, 2015 01:58 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Z6V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z6V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:58:5A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 29, 2015 01:56 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 29, 2015 01:56 PM	done!	Add Attachment
Ranjit Kayastha	Oct 29, 2015 01:55 PM	remove adobe cc	Add Attachment
Ranjit Kayastha	Oct 28, 2015 10:11 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 05:05 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 27, 2015 05:05 PM	Setup is completed. Ready to deliver.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 03:08 PM	video card of that computer is at Megan's desk	Add Attachment
Megan Thibeault	Oct 27, 2015 02:22 PM	loaner w20100601 is over there with CCE, need to make sure we uninstall CCE when we take W20130856 back	Add Attachment
Ruby Tidwell	Oct 27, 2015 01:52 PM	It had been reimaged again - just joined to domain; nothing else has been done	Add Attachment
Ranjit Kayastha	Oct 27, 2015 10:42 AM	Started the setup, few things and adobe cc installation was left Shina is looking at it now.	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:51 PM	It's at the right of my desk with a sticky note	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:50 PM	Started image, please start prep and Adobe install tomorrow morning	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:49 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:49 PM	Very fussy -- install would start but error out; my guess is residual CC2014 pieces. Brought machine back to office to reimage. Dave Anderson in AD 104 needs this machine to print a diploma - must be back and ready to go tomorrow.	Add Attachment
Ruby Tidwell	Oct 26, 2015 03:57 PM	Installation failed - CC2014 was still on the machine, so uninstalling those components then will retry the installation	Add Attachment
Ruby Tidwell	Oct 26, 2015 03:31 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Tricia Flaherty	Oct 23, 2015 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 23, 2015 01:58 PM	This computer had these before then was transferred to a laptop they are now purchasing a second license so that they can have on desktop and laptop Leonard can let you in but if he is gone then Cat has a key as well... Needs this by Monday First run FULL Adboe CC2015 WIN: T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Build\setup.exe then use this installer to run Acrobat: T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Exceptions\APRO15.0en_US\Adobe Acrobat\setup.exe and choose to install as trial or subscription. Then run one of the base applications and do an updates, Next the run Acrobat Pro DC and do any updates it has. Both should not require you to sign in even though it may ask... and both should not indicate that they are a trial, the first installer serializes the desktop so when you run the Acrobat it should be serialized as well.	Add Attachment