Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 23, 2015 03:28 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110028 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	CNQG4R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:71:AF:B4
	Wireless NIC	A0:88:B4:72:C0:50
	Bluetooth NIC	D0:DF:9A:3E:FB:AF

TECHS	Submitted by	Jonathan Yoshikawa	Contact	jyoshikawa11@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Nov 12, 2015 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Nov 12, 2015 03:46 PM	Aquired new battery cpu running. on shelf for loaner.	Add Attachment
Megan Thibeault	Nov 12, 2015 03:19 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Tricia Flaherty	Nov 12, 2015 10:27 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Nov 12, 2015 10:27 AM	WUC has been notified that this laptop will be taken out of service for WUC student Checkout please update inventory on its storage location for use as parts or whatever it may still be used as.	Add Attachment
Tricia Flaherty	Nov 09, 2015 01:15 PM	Left a voicemail with Chelsee Blatner to discuss the Student Checkout laptops in the WUC and the decision by Student Technology to no longer support and fund their replacement and upkeep. Since this laptop is out of warranty a new battery would be suggested but as Student Technology funded equipment it is no longer an area to be supported.	Add Attachment
Jonathan Yoshikawa	Oct 23, 2015 03:28 PM	laptop won't hold charge. got an error message recommended to change battery. Also after initial start up, when closing and opening again the CPU tends to freeze. cpu located on desk.	Add Attachment