Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Oct 26, 2015 10:37 AM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100332 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
	Serial No.	W804200BATP	Location	unknown-pdr?
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 20111 installed as 2008 from P0077403
	Wired NIC	C8:BC:C8:9B:29:39
	Wireless NIC	F0:B4:79:15:06:EB
	Bluetooth NIC	F0:B4:79:07:C7:F3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 05, 2015 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 05, 2015 01:48 PM	gave her back the laptop and gave her admin rights.	Add Attachment
Ruby Tidwell	Nov 05, 2015 12:26 PM	Ran enroll package, installed/updated java, flash, silverlight, reader, MSO, shockwave, browsers, OS updates etc.	Add Attachment
Ranjit Kayastha	Nov 05, 2015 09:38 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 05, 2015 09:38 AM	Started Imaging JAMF 10.10.5 The laptop is at the imaging station.	Add Attachment
Katie Halvorson	Nov 05, 2015 09:18 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Nov 05, 2015 09:18 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katie Halvorson	Nov 05, 2015 09:18 AM	laptop was dropped off and is up at SRD	Add Attachment
Kevin Thibeault	Nov 04, 2015 12:23 PM	Called and left VM asking about when she would drop off her laptop	Add Attachment
Kevin Thibeault	Nov 04, 2015 11:35 AM	Task reassigned to Service Request Desk.	Add Attachment
Kevin Thibeault	Nov 04, 2015 11:35 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Kevin Thibeault	Nov 03, 2015 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Nov 03, 2015 08:26 AM	She is going to bring her laptop over after her meeting this morning.	Add Attachment
Katie Halvorson	Oct 27, 2015 02:39 PM	left vm	Add Attachment
Megan Thibeault	Oct 27, 2015 02:37 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 27, 2015 02:37 PM	will you follow up on this	Add Attachment
Ruby Tidwell	Oct 26, 2015 02:40 PM	Talked with Lisa - she will back it up today and drop off the MacBook to our office tomorrow morning. She'd like it back by the end of the day tomorrow.	Add Attachment
Katie Halvorson	Oct 26, 2015 10:37 AM	**This is an email** Hello, One of our office laptops is well behind on operating system upgrades and I'm hitting some snags because of it. The OS is 10.6.8. The WOU # is 20100332. Can I get the operating system upgraded? How long would something like that take (i.e. would you need to keep the laptop for a length of time)? Thanks!	Add Attachment