Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Adry	Date	Oct 26, 2015 12:12 PM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	clarka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110843 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GK65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:50:DF

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 27, 2015 04:40 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 27, 2015 04:40 PM	Done!	Add Attachment
Ranjit Kayastha	Oct 27, 2015 04:40 PM	I was working on something else and totally forget to go on this task. She called I was in other task so Dyl went and fix the problem.	Add Attachment
Megan Thibeault	Oct 27, 2015 03:04 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 08:53 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 08:53 AM	Called her, she wants someone to come there at 4 pm today.	Add Attachment
Kevin Thibeault	Oct 26, 2015 12:12 PM	She called in stating that she has had previous requests open for her trying to connect her computer to the printer but it always seems disconnect at some point. She would like someone to come down and connect her computer to Krusty-Gizmo so that she doesn't have to do it again. She will be in her office tomorrow morning 10/27 from 8-9.	Add Attachment