Service Request Ticket

Service Request Information

CONTACT	Name	Parpart, Jerrie Lee	Date	Oct 26, 2015 12:31 PM
	Department	Library & Media Services	Phone	88419
	Location		Email	parparj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
	Serial No.	GT935H1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows 7 Pro upgraded on P0081747, Office Pro Plus 2007 from P00P0067394
	Wired NIC	00:21:70:2C:4B:F0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 28, 2015 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Oct 28, 2015 02:16 PM	Went over and got Jerrie set up with the exhibit station. Brought 20080238 back and updated inventory	Add Attachment
Ruby Tidwell	Oct 28, 2015 01:47 PM	Called Jerrie and gave her an update and confirmed local login information I'll go drop it off once final updates complete	Add Attachment
Ruby Tidwell	Oct 27, 2015 01:51 PM	Installing updates	Add Attachment
Ruby Tidwell	Oct 26, 2015 05:07 PM	Added local account & prepped, just needs Windows updates still (and add to AD)	Add Attachment
Ruby Tidwell	Oct 26, 2015 04:57 PM	From SR: 58442 Credentials for local log in username: library-exhibits password: D1splayz	Add Attachment
Ruby Tidwell	Oct 26, 2015 03:02 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 26, 2015 03:02 PM	Prepping 20100132	Add Attachment
Tricia Flaherty	Oct 26, 2015 12:31 PM	We have provided a used station for use as an exhibit PC that is off network but allows them to run Office products including PowerPoint presentations on the local PC. Can we work to get her a "newer" PC desktop that can be used for this purpose as she is finding the current PC to be unusable. The original box was given to her on SR#50168.	Add Attachment