Service Request Ticket

Service Request Information

CONTACT	Name	Lopez-Cruz, Marlene	Date	Oct 26, 2015 04:42 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	lopezcruzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121296 (opens in a new window)	Bldg/Room	ITC 003D
	Service Tag		Description	Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
	Serial No.	D25KW056DNMN	Location	Storage in 003
	CPU	Intel Core i5(2.9GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672
	Wired NIC	10:DD:B1:D4:25:F4
	Wireless NIC	EC:35:86:48:12:80
	Bluetooth NIC	EC:35:86:48:12:81

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 28, 2015 10:29 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 28, 2015 10:29 AM	gave the iMac back, it's working fine. Bought back the loaner.	Add Attachment
Ranjit Kayastha	Oct 28, 2015 10:12 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 03:06 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 27, 2015 03:06 PM	Setup is completed. Ready for delivery.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 10:41 AM	It's a iMac. Started imaging JAMF. It's at the Imaging Station.	Add Attachment
Jessie Bergantinos	Oct 26, 2015 04:42 PM	Macbook freezes and will not restart for hours at a time. This is the only laptop in MSSP. Please give them a call to notify them about how long it will take to fix after it is looked at. They are unable to drop it off, so it will need to be picked up.	Add Attachment