Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 27, 2015 10:36 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	8YNKJQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080832 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DD:E0:EE

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 27, 2015 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 27, 2015 11:02 AM	It;s working now	Add Attachment
Ranjit Kayastha	Oct 27, 2015 11:01 AM	The file was corrupted so I restored the previous version that was work.	Add Attachment
Ranjit Kayastha	Oct 27, 2015 10:43 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Oct 27, 2015 10:38 AM	Contact Info: Abby's House, abbyshouse@wou.edu, 503-838-8219	Add Attachment Public
Jessie Bergantinos	Oct 27, 2015 10:36 AM	They are unable to open an excel file. The error says that format is not valid, verify that file has not been corrupted, and make sure that file extension matches the format.	Add Attachment