Service Request Ticket - # 58549

Service Request Information

CONTACT Name Hill, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2015 11:05 AM
Department Disability Access Services Phone
Location Email hillsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B5DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C3:B6


Wireless NIC C0:CE:CD:EA:4B:E1


Bluetooth NIC C0:CE:CD:EA:4B:E2

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 28, 2015 04:30 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ranjit Kayastha Oct 28, 2015 04:30 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Oct 28, 2015 04:30 PM 
Done!
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Kevin Thibeault Oct 28, 2015 11:43 AM 
Sent email asking for new availability.
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Ranjit Kayastha Oct 28, 2015 11:22 AM 
Task reassigned to Service Request Desk.
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Ranjit Kayastha Oct 28, 2015 11:22 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Ranjit Kayastha Oct 28, 2015 11:22 AM 
Went to her office she was not there.
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Katie Halvorson Oct 27, 2015 11:58 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Oct 27, 2015 11:58 AM 
****This is an email****
Hi- I'm only free 11-12 tmw, unless I can call you
rather than meet in person? If I can call I'm free
between 8:45-11a tmw.
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Jessie Bergantinos Oct 27, 2015 11:17 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jessie Bergantinos Oct 27, 2015 11:17 AM 
Emailed her asking for her availability.
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Ranjit Kayastha Oct 27, 2015 11:12 AM 
She is not in the office, left a VM.
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Jessie Bergantinos Oct 27, 2015 11:05 AM 
She needs to be walked through how to download
iMovie on her new mac computer.

She also requested information on how to get
Camtasia app on her macbook, but there is no
license for camptasia under her name.
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