Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Oct 27, 2015 12:55 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140722 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9YD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9YD42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop APRIL2017; Microsoft Project standard 2019 UCS2018008582 (installed as 2016 until we test purchasing through Office Deployment tool(ClickToRun) JAN2019;
	Wired NIC	98:90:96:D6:AD:24

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 03, 2015 01:49 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Nov 03, 2015 01:49 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ruby Tidwell	Nov 03, 2015 01:49 PM	Nathan will set up; equipment is in his office. He is still transferring old files but will put the old machine on our end when he's done. Haven't changed inventory yet.	Add Attachment
Ruby Tidwell	Nov 03, 2015 01:28 PM	Emailed Nathan to see how he wants to proceed	Add Attachment
Ranjit Kayastha	Nov 02, 2015 02:08 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Nov 02, 2015 01:50 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Nov 02, 2015 01:50 PM	Back on the shelf; ready to set up	Add Attachment
Ruby Tidwell	Oct 30, 2015 10:51 AM	running final updates now	Add Attachment
Ruby Tidwell	Oct 30, 2015 10:50 AM	****** Please add to AD ******	Add Attachment
Ruby Tidwell	Oct 30, 2015 09:19 AM	Started image	Add Attachment
Sarah Pettigrew	Oct 27, 2015 12:55 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Nathan Sauer in ITC 015. The WOU # of the new computer is 20140722 and the new monitor is 20150200. The WOU # of the old computer is 20090945. The new equipment is on the GFA shelf in the hallway.	Add Attachment